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By L.J. Porter and S.J. Tanner (Eds.)

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Extra resources for Assessing Business Excellence. A guide to business excellence and self-assessment

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Statistical process control 7. Benchmarking 8. Continuous improvement 9. Supplier development 10. Closer customer relationships Firm performance c 1. 2. 3. 4. 5. 6. Pre-tax ROA After-tax ROA ROI Growth in ROI Market share Growth in market share a = effects of quality-related action programs on dimensions of quality performance. b = effects of dimensions of quality performance on firm performance. c = direct effects of quality-related action programs in firm performance. a,b = indirect effects of quality-related action programs on firm performance.

7 provides an example of an entry from the 2002 version of The Model in Practice. The example, which is taken from a secondary school, is for sub-criterion 3E – ‘People are rewarded, recognized and cared for’. A description of the practice is given, followed by a classification showing how the practice supports the fundamental concepts of excellence. It should be noted that although this practice was found in a school, elements of it could be transferred to other organizations. Not only does The Model in Practice provide a library of examples; it also includes a number of linkage diagrams for the purpose of identifying the linkages across the model.

To provide a range of summary examples showing how aspects of the EFQM Excellence Model® had been implemented in all types of organization 3. To show that excellence was more than just about selfassessment, and how it could be used to drive change. The result was a best-selling document that contains an introduction to the model and 99 short examples. The result was a bestselling document that contains an introduction to the model, together with a number of good practice examples for each of the 33 sub-criteria.

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