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Download Putting Total Quality Management to Work (what tqm means,how by Marshall Sashkin PDF

By Marshall Sashkin

Ebook by way of Sashkin, Marshall, Kiser, Kenneth

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Additional info for Putting Total Quality Management to Work (what tqm means,how to use it &how to sustain it over the long run)

Example text

There are, however, many good books and resources to help in applying one or another of these TQM elements. We will identify some of the most useful resources throughout this book, as well as in Appendix C, a brief practical guide at the end. Our aim is modest. We propose to help you understand what TQM really is, apart from all the hoopla and hurrahs. Then, you can decide whether TQM is right for you. If you conclude that TQM should be part of your own organization, then the first steps to take will be clear and you will also understandand be able to avoidthe major traps and pitfalls in moving to TQM.

QC trainers commonly offer and provide services to "install" QCs. This treats QCs as something that can be bolted on to an organization, like an afterburner that has been attached to a factory furnace to provide cleaner emissions. W.  .  . "3 The effect is like trying to graft a donkey's leg onto an overweight cow, to help the cow support her weight. An interesting idea, but sure to be rejected in the end! And probably not without the managers involved getting a few solid kicks of the donkey's leg before it's rejected by the corporate body.

Some workers reported that the most frequently discussed problem was how to get away with doing as little work as possible! After about ten months there were some changes in management; the new managers were much less supportive of or interested in Page 7 the QC program. When the facts noted above became evident to these new managers, they abolished the program. Why did this effort fail? Would training have helped the new technique to succeed? Probably not. It is not really hard to understand this failure: The organizational culture in which these employees worked was very different from that of the typical Japanese firm involved with QCs.

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